Q11: There are 3 format options toformat on my computer, which one is moreappropriate?
A: If you need to format any documents, please use the formatting softwarewhich provide on TOPMORE official website.Formatting with FAT32 is less risky for compatibility. FAT32 of Windows system has limit built-up to 32 GB, however if using the formatting software provided by TOPMORE which will not having other issues. If you need to copy 4GB as a single file, please format to exFAT or NTFS.
Q1: Can TOPMORE USB drive be used under the Windows 95 or Windows NT40 interface?

A: Unfortunately, it will not work because the two operating systems do not support the USBdevice; even the USB drive has been installed.
Q2: How to recognize the product model of USB drive?
A: The packaging of each product has correct sticker designation to facilitate consumers to identify the product model.
Q3:What’s the reason of receiving message of memory shortage notice while copying a file to a USBdrive; however the storage of the USB drive did not exceed the total capacity?
A: This is normally happen on a USB setting of FAT16, computer system will not be able to read, proper save and even sending a wrong message when consumer save up to 255 files in once. In this situation, consumers need to reformat the USB drive firstly and selecting FAT32, so the problem can be solved.
Q4: If the USB drive cannot do the proper installation, what can Ido?
A: Firstly, please update Windows to latest version. Secondly, please reinstall the driver which provided by TOPMORE, (or download the new driver from TOPMORE official website).
Q5:InWindows XP system, apart from the disk drive F, also virtually a 3.5 floppy drive, however my laptop doesn’t have floppy drive, would like to know whether the USB does this function or not?
A: At the present, the same product surface does not support this function in the market.
Q6:Is 512MB USB drive actually same as storage of 512MB, or it’s 489MB of USB storageinstead?
A: Normally, Windows system is Binary numbercalculation, therefore 1MB=1024KB, and our Flash Memory capacity in Controller IC is Decimal number calculation so 1MB=1000KB, therefore Windows system shown Binary to represent, no matter which brand of USB, the capacity information will not the same as with packaging.
Q7: What’s reason why the message of USB hub in low battery jumping up when I plug USB drive on the computer? Is my USB drive broken?
A: This is usually happen when the laptop in a low battery, or unstable battery. If we plugging in all of USB ports at the same time, the power could be easily running out, due to the USB ports are sharing battery. Also, it will not because of the battery is full (Laptop as example) which could support as much as USB devices.
Q8:When product shown up of write-protection message, what does it mean? Can be recovered byourselves?
A: When the product showing up the write-protection message, suggest you to try other computer to see, if still happened the same which mean the USB drive is broken, which need to contact TOPMORE costumer service torepair.
Q9: Why my USB drive cannot support Win Vista? CanIreplace any product which is supported from TOPMORE?
A: All TOPMORE USB drive can be used on Win Vista computers, if there is any computer cannot recognize the device; please test it on other computers to determine whether the USB failed caused own quality or computer version is fault.
Q10: why the files in the USB drive cannot be executed?
A: As recommended to check the same executable file can be directly executed when there is other USB drive. If the same situation occurs when using different USB drive, which should be the issue of the executable file.